Meet Kristi Waiss Hooser,

Your Dedicated Agent

For Kristi Waiss Hooser, insurance isn’t just a career, it’s part of her story.

She began her career in 2006, mentored by her father, who founded the family agency in 1985. Growing up in the business, she saw firsthand what it means to truly take care of people. What started as her father’s vision has grown into a second-generation agency built on trust and long-term relationships. In 2024, she proudly took over the agency, continuing that legacy into the next generation.

She’s known for taking a proactive approach reviewing coverage regularly, identifying gaps early, and making sure nothing is overlooked.

As a Pacific Northwest native, Kristi brings that same energy into everything she does. She loves traveling, seeking out new adventures, and cheering on Seattle sports. Most importantly, she values time with her husband, son, and bonus kids, building memories together as a family.

Because at the end of the day, it all comes back to what matters most. Protection you trust. Service that lasts.

Our Team

Behind every policy is a team that genuinely cares. The strength of our agency is our people—knowledgeable professionals who combine insurance expertise with a passion for helping others. We're committed to helping you understand your coverage, make informed decisions, and feel confident that you're properly protected.

Built on trust, education, and exceptional service, our team is dedicated to creating lasting relationships and providing the personal attention and responsiveness our clients deserve. We look forward to getting to know you and helping protect what matters most.

Kristi Waiss Hooser

Agency Owner

Danielle Gomez

Agency Development

Michelle Thompsen

Client Experience Manager

Melissa Cline

Client Experience Specialist

Deanne Roughton

Sr. Client Specialist

Kristen Pagliaro

Client Protection Specialist

Dawson Cory

Client Protection Specialist

Jim Hammer

Personal Finance Rep.

Karna Henry

Client Protection Specialist

Our Achievements

We continue to be Recognized as an Elite Agency

What does Elite Status mean?

Elite Status isn’t given, it’s earned. It’s reserved for a select group of agencies that consistently deliver exceptional results.
It reflects strong growth and the ability to help more families protect what matters most. But more importantly, it represents something deeper including how those customers are taken care of long after the policy is written.
Elite agencies are built on lasting relationships. It means our customers don’t just choose us, they also choose to stay with us because they’re supported, communicated with, and treated the right way every step of the journey.
For you, that means confidence. You’re working with a proven, high performing team that’s committed not just to earning your business but keeping it.

Auto

Insurance

Drive confidently, protect your vehicles and drivers from accidents and theft.

Home

INSURANCE

Safeguard your home and belongings with comprehensive protection.

Business

INSURANCE

Protect your business, your assets, and your employees.

Recreational

INSURANCE

Protection for boats, to ATVs and side by sides and everything in between so you can enjoy the wind on your face.

Voted Best Insurance Agent in

Best of Renton 2026

Voted Best Insurance Agent in

Best of the PNW 2205

The Best of Renton and Best of the PNW awards are community-voted contests that recognize local businesses and professionals who consistently deliver exceptional service. These honors reflect the trust our clients place in us and our ongoing commitment to providing personalized insurance solutions, trusted advice, and outstanding customer care.

Our Principals

Protection you trust. Service that lasts.

Coachable

We are always learning. We listen, grow, and apply feedback so we can continue improving the experience we provide.

Customer-Focused

Our clients are at the center of everything we do. We take the time to understand their needs, provide thoughtful guidance, and strive to exceed expectations.